- Location–Sydney, New South Wales, Australia
- Company–Woolworths Group
- Job Type–On-site, Full-time
- Experience level–Mid-senior level
About the job
We Are Woolworths Group
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue-sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Welcome to Group Enablement
Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting-edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience.
What will I be doing?
This role is part of the Service Operations and Infrastructure Group and liaises with Business Customers, Various IT Departments, Service Providers and Strategic Partners. The role will be responsible for providing hands-on technical expertise in Cloud Infrastructure Platform support and ongoing operational oversight of the Cloud Platforms within Woolworths’ Multi-Cloud environment. As an experienced Subject Matter Expert in the cloud (SME), you will be heavily involved in the support, management, administration and continuous improvement of the services that run Woolworths’s Multi-Cloud environments. Leveraging our relationships with strategic partners, you will ensure best practices are followed, promoting automation and proactive activities, as well as overall Platform stability and handling of support escalation
- Multi-cloud implementation, working with various digital and non-digital teams.
- Operational oversight of Google Cloud Platform.
- Operational oversight of key supporting services underpinning our cloud platforms.
- Operational oversight of all platform-related services that ensure stability and availability of our strategic Platforms.
- ITIL service operations responsibility for Woolworths cloud environments including risk and issue, incident, problem, availability and change management.
- Operational maintenance and smooth running of Woolworths multi-cloud Platforms, including continual service improvement.
- Service transition of new and changed Services into BAU Operations.
- Adherence to IT service management disciplines and company methodologies.
- Ensure that the culture of customer service and satisfaction is maintained at all times, with responsiveness to customer needs and pro-activity to business and technical requirements.
- Manage escalations hierarchical and process-related escalations.
- Contribute to continuous improvement within the Service Operations and Infrastructure (SOI) area
What will I bring?
- Experience in managing services that scale on public cloud – preferably GCP
- Experience and firm grip on DevOps best practices and architectural patterns that support these practices
- Experience in large-scale enterprise environments
- Relevant experience in Enterprise Cloud Platform Management or Support
- Experience in the project life cycle and transitioning to BAU Operations
- A strong track record operating in Large Enterprise hosting and cloud environments
- Previous experience working in a multi-sourced environment
Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.
We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.
As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.
We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their well-being.
We work hard to create a safe and inclusive environment for all, and most importantly, we’re all about creating better experiences – for our customers and each other.
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