About the job
Cloud Support Consultant
Full-time / Permanent
Location: Central – West Coast, North America
Work Type: Remote, Work From Home
Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology and the value it delivers. We partner with growing and large organizations in both the public and private sectors to understand their vision and help them reach it with the right blend of strategy, consulting, and technology. Vision33’s global team of results-driven resources provide world-class experience through our office locations in North America and Europe.
Due to continued, strong growth in our Cloud AWS managed services offering, Vision33 is looking to complement our talented support team with an opening for a Cloud Support Consultant. Reporting to the Manager, Cloud/Managed Services, you will provide Tier 2 infrastructure support as part of our overall TotalCare Support Team, delivering an excellent client service experience to our growing customer base running our popular Cloud service.
As a Cloud Support Consultant, Your Responsibilities Include
- Collaborating with various support teams to deliver an excellent customer service experience;
- Working directly with clients to identify, troubleshoot and resolve issues within their server environment;
- Administering end-user and security profiles across 100+ Windows and Linux servers;
- Assisting with configuration and deployment of new AWS cloud environments;
- Maintaining our automated scripting for service optimization, and identifying opportunities for further automation to streamline our delivery and contain cost;
- Monitoring systems proactively and addressing any alerts raised by our automated monitoring systems;
- Assisting with the coordination and execution of our standard server maintenance program;
- Monitoring system and database backups to ensure processes are running as expected; assist customers with restores upon request; and
- Creating and maintaining procedural documentation for our internal support processes.
Excited to face any new challenge, you will bring to this position the following skills and qualifications:
- 3+ years’ experience working in a client-facing support role and/or education in a related field;
- Proven experience supporting the production of Windows and Linux systems in mission-critical environments;
- Demonstrated competency in server administration and security protocols;
- Experience supporting servers in an AWS (or other cloud environment) is considered a strong asset;
- Knowledge and exposure to configuring routers and firewalls;
- Scripting experience using Python, Bash, Ruby or Power Shell;
- Knowledge and experience supporting ERP solutions would be an asset;
- Familiarity with support ‘best practices’ (i.e.; ITIL Framework);
- Excellent communication skills, both written and oral;
- Superior people skills; team-oriented, fast learner and very personable;
- Self-motivated, an independent thinker and driven to achieve success within a customer support environment; and
- Understands the importance of delivering value to our customers.
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We offer a competitive total rewards program including training and development, paid vacation and leaves, retirement plans, health and wellness programs, compensative reward programs and other employee benefits. We offer exciting opportunities for global and diverse project opportunities, internal mobility, travel, and so much more. If you want to get involved in an environment where you can really make a difference and where you can apply your knowledge to achieve results and work with an award-winning global IT professional services organization; please submit an online application today.
