- Location–Bosnia and Herzegovina
- Company–SupportyourApp
- Job Type–Remote, Full-time
- Experience level–Mid-senior level
About the job
Passionate about the world of tech?
Are you a skilled Java developer passionate about problem-solving and customer support?
Join our team as an L2 Technical Support Consultant a project specializing in derivatives and capital markets risk management. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes 💛
What you will do:
- Always be up-to-date with the cutting-edge technology
- Provide L2 support to customers, diagnosing and resolving complex technical issues
- Develop and maintain backend systems using Java/Spring Boot and MongoDB
- Gather data to ensure the required technical info is collected to resolve even more complex tickets
- Gather required technical information to ensure the resolution of complex cases
- Ensure customers’ satisfaction with any interaction
- Maintain working knowledge of our client’s products and services
- Securely work with customers’ sensitive information
- Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- 2+ years experience in back-end software development
- Proficiency in Java/Spring Boot and MongoDB
- Good understanding of on-premise IT infrastructure, load balancers, queues, and clustering
- Positive, friendly, enthusiastic, pragmatic, and caring attitude with a can-do approach
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Will be a great plus:
- Experience with Kafka, Groovy, and container environments (Kubernetes, OpenShift, etc.)
- Knowledge of performance-tuning techniques
- Understanding of financial sector derivatives
Benefits and Perks:
- Flexible schedule;
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs worldwide.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
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